March 9, 2023
Audience: All end users who help with follow up, use Opportunities and Responses, or are part of your communications team.
03:44 - Introduction
06:04 - Why Follow Up?
06:18 - How to Follow Up?
06:39 - Getting Started
07:50 - Seize your Opportunity
10:10 - Prepare for the Response
11:19 - Take Action
14:15 - Keys to Success
15:05 - Q&A
19:15 - Configuring Opportunities
21:29 - Using Custom Forms
25:10 - Q&A
32:15 - Best Practices