Our Support model is based on defined levels of Support, key SPoCs, and communications via the Support Portal. This model benefits everyone by ensuring clear and full documentation of the issue, efficient internal escalation of your case, and capturing information for expanding valuable resources (like this Knowledge Base!).
Answer basic user questions.
Answer SPoC questions.
But the MinistryPlatform team isn't just about resolving cases. We invest in your church by:
Basically, we don’t nickel and dime you for stuff that we can do quickly! These "extra" items (not covered by your Service Level Agreement) are subject to our availability.
Per your Service Level Agreement, issues are addressed at three levels. This means that your issues can be efficiently resolved or escalated so nothing gets in the way of your ministry.
We offer a variety of resources to support you in your use of MinistryPlatform and help you get ministry done. Check out our ever expanding Knowledge Base or get inspired by other churches in our Community Forum. And, of course, Support is standing by (via case or live chat) to resolve all issues, big or small!
We can't wait to hear from you!